“Since bringing on board the services of CMD Outsourcing Solutions, we have seen the walk-in traffic to our Enrollment Affairs offices drop drastically.
Instead of processing staff spending time answering their phone, they now are concentrating on getting student documents processed. We also utilize CMD’s outreach services such as text messaging and voice-message calls. This has been very beneficial in contacting students about important information, priority dates and deadlines. CMD is invested in the success of our University as well as our students and has been important partner in growing our enrollment.”
Tom Jewell, Director of Enrollment AffairsUniversity of West Florida
“For over a decade, Elgin Community College (ECC) has utilized CMD Outsourcing Solutions, Inc to provide outbound, outreach calls to our students with outstanding balances.
In 2011, with the rise of our cohort default rate, ECC partnered with CMD’s outstanding support system to inform our former students of their loan repayment options before they default. This service allows ECC to focus on many other student service efforts while positively impacting our goal to lower our default rate. I would highly recommend CMD as a professional and effective extension of any institution’s business operations.”
Kim Wagner, Controller
Elgin Community College, Elgin, IL
“CMD provides The Academy of Art University (AAU) with both co-sourced inbound and outbound call center customer support.
CMD’s ability to understand our university and support our students broad inquires and high call volume has been valuable and truly superior to other call centers we have used in the past. CMD’s support has provided AAU the ability to free up our internal staff and take comfort knowing our students will be handled by courteous and knowledgeable representatives. I would recommend CMD to any college or university that is looking to improve and enhance inbound and outbound customer support.”
Joe Vollaro, Executive Vice President
The Academy of Art University, San Francisco, CA
“DePaul University has used CMD Outsourcing Solutions, Inc for our outbound campaigns over the past ten years when we needed a proactive, student-friendly approach that produces the desired results.
CMD’s reporting capabilities enable us to track a variety of issues that help us improve our internal processes and communication with our students.”
Divina Chan, Associate Vice President,
Student Financial Accounts