Proactive Student Engagement
TARGETED STUDENT ISSUES
We help “push” the students—who normally would be slowed down by administrative issues—to resolve them prior to the peak processing months on campus.
Most issues (call reasons) documented can be traced to different student statuses.
Many of these issues are reflected within the student’s record long before they realize there is an issue or attempt to contact the school.
There is a cost to failing to proactively address the many student issues that can be tracked and identified. If unaddressed these student issues most often reveal themselves during peak, creating poor service levels resulting in frustrated students and internal staffing challenges.
By working with your staff to run reports targeting these issues, CMD helps you identify—often 30 to 60 days out—student accounts that, if left alone, will ultimately result in a phone call or other outreach to your school.