Customer Service Solutions

Campus KnowledgeBase

Customer Service Representatives (CSRs) need quick and easy access to information in order to provide timely and accurate answers to students and families.

CMD has been building Campus KnowledgeBases and using them to support schools for two decades.

We build and maintain a Campus KB specific to your institution containing all your internal policies, procedures, documents, and guidelines.

This web-based tool will provide easy access to your frontline staff to quickly and accurately answer any question from students navigating enrollment management.

The Campus KnowledgeBase can be designed to mirror the steps of the enrollment process and provide school-based agents quick and easy access to things like:

Customer Service Solutions for Higher Ed

An Extension of Your Institution’s Administrative Offices—Financial Aid, Admissions, Bursar, Registrar, or Housing

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