Customer Service Representatives (CSRs) need quick and easy access to information in order to provide timely and accurate answers to students and families.
CMD has been building Campus KnowledgeBases and using them to support schools for two decades.
We build and maintain a Campus KB specific to your institution containing all your internal policies, procedures, documents, and guidelines.
This web-based tool will provide easy access to your frontline staff to quickly and accurately answer any question from students navigating enrollment management.
The Campus KnowledgeBase can be designed to mirror the steps of the enrollment process and provide school-based agents quick and easy access to things like:
Relevant pages within your Student Information System that contain more detailed information on the students question.
Quick access to processing dates and deadlines.
Instructions on how to access and navigate the student portal.
Updates on institutional, state, and federal policies that may impact the student or family.
Customer Service Solutions for Higher Ed
An extension of your institution’s administrative offices—Financial Aid, Admissions, Bursar, Registrar, or Housing