Admissions, Registrar, Financial Aid, Business Office, Housing
CMD Outsourcing Solutions improves customer relations for Higher Education by more effectively connecting students and parents with their school.
We partner with colleges and universities to provide a seamless and cost-effective communications platform to better handle issues related to administrative services, including admissions, registration, financial aid, business office and housing. Wherever you face resource challenges in serving your students, CMD can help.
CMD’s highly specialized inquiry resolution services can deliver dramatic and sustainable improvement in service levels and student satisfaction. Let CMD help your college or university:
- Reduce wait times
- Eliminate call-backs and complaints
- Accelerate Financial Aid Processing
- Implement a campus-wide, one-stop solution
- Improve satisfaction with administrative departments
- Decrease operational costs by 25%
Service matters. Research indicates that 72% of students who do not re-enroll give customer service as the reason. (Neal A. Raisman, The Business of Higher Education)
Address your service challenges head-on with CMD’s multi-channel and multi-departmental service solutions to increase student satisfaction in today’s university and college administrative offices.
Email CMD or call 888-817-7575 for new ideas on how to address your service needs.
CUSTOMER SERVICE SOLUTIONS FOR HIGHER ED
“Based on our experience, I would highly recommend CMD as a strong and flexible partner for any institution seeking communications assistance for their students/borrowers/parents.”
Director, Outreach, Education and Financial Planning
Columbia College Chicago