Inbound Phone Calls
Our outsourced inbound support delivers increased service levels and excellent First Call Resolution Rates, across multiple communication channels and across various departments.
CMD focuses on providing higher education call center support, from the most basic (level 1) to the complex (level 3), to administrative departments including financial aid, admissions, student accounts, registration and housing.
Our team-based staffing ensures your school is assigned highly trained CSRs with in-depth knowledge of your school's policies and procedures, as well as federal higher education rules and regulations.
CMD will establish a highly responsive inbound support structure that is completely seamless to students and families reaching out to your institution.
Our custom inbound support services will provide your institution:
Calls – 93+% first-contact resolution (Tier 3 Service)
Deliver consistent service levels over fluctuating call volume
Detail data and intelligence on each call reason
IVR – Voice automation customized to your messaging
Free up staff to focus on more important processing issues
Outbound Phone Calls
CMD removes the administrative burden of making contact with parents and students. We deliver the technology and resources to develop a proactive communication plan that positively impacts the entire enrollment cycle.
