CMD Outsourcing Solutions offers a unique, multi-channel/multi-platform approach to providing customer service to higher education. Our Web Support solutions include a range of opportunities to cost-effectively improve your institution’s service levels.
Interactive Web Video FAQs
CMD offers Web support to help reduce the number of inbound student/parent inquiries your department receives. We work with you to develop short, school-branded, interactive videos accessible from a link on your Web site.
- Never a wait time for videos
- Consistent answers
- Information is available 24/7
To experience two WebVideo FAQs, used by our client Eastern Michigan University, click the links below.
Live Chat Software
Whether your institution already has live chat technology set up, or you would like CMD to implement a solution for you, Live Chat can be implemented quickly and easily. Web-based, always on, the software solution allow you to communicate at a lower cost than traditional person-to-person real-time contact.
For all engagements utilizing our inbound contact center support, CMD creates a unique KnowledgeBase for each college or university. This Web-accessed database ensures that our staff and yours have access to the most up-to-date information on your institution’s policies and procedures, and that our responses to students and parents are always correct.
Email CMD Outsourcing Solutions or call us at 888-817-7575 to talk about ways our Web support services can transform your department’s communications.