Columbia College Chicago
“George Washington University has used CMD for a wide variety of projects over the past eight years. We have been not only very satisfied with the results achieved, but impressed by the flexibility and creativity they demonstrate in working with us. From cleanup projects to managing receivables proactively, CMD has been a true partner as GWU has implemented procedural changes and further streamlined its communications with its students. Additionally, we have been very impressed with the level of knowledge demonstrated by CMD’s account representatives in dealing with our students’ issues. I highly recommend CMD to any College or University seeking communications assistance with their students and parents.”
George Washington University, Washington DC.
“DePaul University has used CMD Outsourcing Solutions, Inc for our outbound campaigns over the past ten years when we needed a proactive, student-friendly approach that produces the desired results. CMD’s reporting capabilities enable us to track a variety of issues that help us improve our internal processes and communication with our students.”
“CMD provides The Academy of Art University (AAU) with both co-sourced inbound and outbound call center customer support. CMD’s ability to understand our university and support our students broad inquires and high call volume has been valuable and truly superior to other call centers we have used in the past. CMD’s support has provided AAU the ability to free up our internal staff and take comfort knowing our students will be handled by courteous and knowledgeable representatives. I would recommend CMD to any college or university that is looking to improve and enhance inbound and outbound customer support.”
The Academy of Art University, San Francisco, CA
“For over a decade, Elgin Community College (ECC) has utilized CMD Outsourcing Solutions, Inc to provide outbound, outreach calls to our students with outstanding balances. In 2011, with the rise of our cohort default rate, ECC partnered with CMD’s outstanding support system to inform our former students of their loan repayment options before they default. This service allows ECC to focus on many other student service efforts while positively impacting our goal to lower our default rate. I would highly recommend CMD as a professional and effective extension of any institution’s business operations.”
Elgin Community College, Elgin, IL