For over 15 years, CMD Outsourcing Solutions has specialized in helping administrative departments of colleges and universities across the nation solve their service challenges. More than just a call center, CMD is a US-based, multi-platform solutions provider for University and College Administrative officers who face customer service and operational challenges.
- Shrinking resources
- Growing demand
- Mounting frustration
CMD Outsourcing Solutions provides a range of ways to fix operational inefficiency and improve student satisfaction, including inbound calls, email, live chat support, outbound live agent phone campaigns and pre-recorded voice blasts, as well as innovative technology solutions such as 24/7 web access to interactive educational modules on administrative FAQs, including the FAFSA.
Who we serve
Our in-depth knowledge and expertise spans the issues facing private and public, 2-year and 4-year, campus-based and on-line colleges and universities. This knowledge includes the student systems that underpin your school’s infrastructure, including PeopleSoft, Banner, Datatel and many more. CMD contact center services support administrative offices campus-wide across the spectrum of higher education institutions – these departments include admissions, registrar, financial aid, business office, housing and more.
The CMD difference
Because of the complexities involved in serving students and parents, you need a partner whose sole focus is Higher Ed administration. After all, poor service impairs the enrollment process and student retention. But service is more than simply answering calls, emails or chats quickly. Real, quality, service requires in-depth knowledge of your institution’s policies and procedures. That’s why CMD developed our KnowledgeBase tool – to ensure that we (and you) have the most up-to-date and easily accessible database of information specific to your school in order to answer and resolve most inquiries up front, before they become issues requiring intervention by your on-campus staff. That’s the CMD difference.
CMD understands that your reputation is everything. Students’ phone calls or emails are often their first interaction with the school, and often how they formulate an opinion and perception of the school. CMD’s services are designed to enhance your school’s brand and reputation as a timely and effective communicator. With every client and every engagement, our objective is to act professionally, ethically and with integrity. This guiding principle is the standard for every decision and action in all of our business relationships.
Contact us to learn more.